Wednesday, December 28, 2016

How To Become A Customer-First Company

  • Learn the “Secret” Techniques of Heifetz, Milstein, Horowitz, Gould and others…Learn the “Secret” Techniques of Imrich, Heifetz, Milstein, Horowitz, Gould and others...
  • Something changed over time. Call it maturity, or wisdom, or understanding of self. Or call it, as I do, a certain intellectual exhaustion. Whatever it is, I just stopped caring about appearances. I didn’t care to prove myself right, or to prove the other wrong.
    I wanted to learn. I wanted to understand. I wanted to know truth — regardless of whether or not anyone believed me. It came to the point that I wanted to be proven wrong, in fact, for that would mean I would have discovered a new truth. My own knowledge would have been expanded. I was still emotionally invested in the outcome, per se, but not in the same manner. If the debate granted me no new knowledge, no new perspectives, it was useless. It was a waste of time. It didn’t matter if I had demolished my opponent’s argument. It was still a nothing
    A QUESTION TO LIVE BY: Do You Want to be Right, or True?

  • Hunting for Soft Skills, Companies Scoop Up English Majors

eBay, Away, Parachute, peach, quip and Salesfloor all consider themselves a customer-first company—learn what it takes to join them

… Was there really a star of Bethlehem? Yes - Philosophy and Life

All of our efforts to be more productive backfire – and only make us feel even busier and more stressed by Oliver Burkeman”…And yet the truth is that more often than not, techniques designed to enhance one’s personal productivity seem to exacerbate the very anxieties they were meant to allay

 Is there such a thing as an emotional hangover? Researchers find that there is. “Specifically, these data showed that the brain states associated with emotional experiences carried over for 20 to 30 minutes and influenced the way the subjects processed and remembered future experiences that are not emotional.”

Our latest Forecast 2020 report explains how technology is facilitating collective change

“For the ninth day of the 12 Days of 2FA, we’ll look at how to enable two-factor authentication on PayPal. No matter where on the web you are doing your last-minute online holiday shopping, you are likely to run into the option to pay with PayPal

We show that promotions to top jobs dramatically increase women’s probability of divorce, but do not affect men’s marriages. This effect is causally estimated for top jobs in the political sector, where close electoral results deliver exogenous variation in promotions across job candidates. Descriptive evidence from job promotions to the position of CEO shows that private sector promotions result in the same gender inequality in the risk of divorce.
PersonalData.IO is a free and open platform for citizens to track their personal data and understand how it is used by companies. It is part of the MyData movement, promoting a human-centric approach to personal data management. A lot of readers of this blog will be familiar with Freedom of Information laws, a legal mechanism that forces governments to be more open. Individuals, journalists, startups and other actors can use this “right-to-know” to understand what the government is doing and try to make it function better. There are even platforms that help facilitate the exercise of this right, like MuckRockWhatDoTheyKnow orFragDenStaat. These platforms also have an education function around information rights. In Europe we enjoy a similar right with respect to personal data held by private companies, but it is often very hard to exercise it. We want to change that, withPersonalData.IO.”