Abstract Taxpayer compliance research has tended to focus on why people evade their taxes rather than on why the vast majority of people do willingly comply with their tax obligations. Whilst tax administrations globally seek to improve the efficiency of their revenue collections, there is growing recognition of the need to have a deeper understanding of why taxpayers comply voluntarily. A person’s internal motivations to comply are commonly characterised as his/her ‘tax morale’, the ‘key’ to the puzzle of understanding taxpayer compliance behavior. Behaviour
Seminal dispute resolution theorists Ury, Brett and Goldberg said that: ‘[D]isputes are inevitable when people with different interests deal with each other regularly.’1 Echoing this, the current Australian Commissioner of Taxation (the Commissioner), has recently said: ‘[I]n relation to the application of tax law to complex facts, some level of disputation is inevitable.’ Tax Disputes System Design