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Account Take Over
Who is the wolf in sheep clothing …
“These businesses are deliberately undercutting their competitors and gaining an unfair advantage in their industry. People who cheat their competitors and the community will likely try to cheat their customers too.”
The ATO-led taskforce has recovered $2.45 billion from illegal tax evasion schemes since 2014.
ATO restructured Service Delivery Group amid staff funk over SES
A key business line restructured by the Australian Taxation Office over the past few months recorded staff sentiment scores conspicuously lower than other key areas in Tax’s Employee Census. However, the revenue agency insists the executive shake-up was not directly triggered by subdued staff sentiment scores.
The ATO business line formerly known as the Service Delivery Group (SDG), but now known as Frontline Operations, can be revealed to have produced some of the lowest scores in an otherwise glowing staff poll.
The ATO’s shining overall Employee Census scores may well put the agency at the top of the Australian Public Service heap as an employer of choice, and one that has flexibility and diversity embedded deep in its culture. But they also reveal a business line conspicuously struggling to lift the perception of its senior executives among rank-and-file staff tasked with key deliverables for the revenue agency. Staff members of the former SDG gave it a Senior Executive Service Manager Leadership Index Score of just 65% when polled in June 2024, at least five percentage points behind all other ATO business lines that scored over 70%.
On specific SES performance measures, SDG clearly copped it from staff.
On the statement “My SES manager clearly articulates the direction and priorities for our area”, only 63% gave a positive response, a figure 8% behind the ATO generally and a 7% variance below the APS overall.
On the statement “My SES manager presents convincing arguments and persuades others towards an outcome”, just 53% of SDG staff gave a positive response, a negative variance of 10% compared to both the ATO and the APS overall.
But it was senior executive teamwork where the ATO and its former SDG flew closest to the sun.
On the statement “In my agency, the SES work as a team” SDG’s came in at 51% positive, 36% neutral and 13% negative, a variance of -5% against the ATO and APS alike but only -2% lower for the same question the previous year of the same group.
A spokesperson for the ATO told The Mandarin that “the restructure of Frontline Operations was not directly linked to Census results; however, our people played a critical role in shaping the outcome of the restructure through consultation”.
In late May, after carefully considering the consultation feedback, the service delivery executive advised all service delivery staff of the decision to move forward with the restructuring.
“The restructure occurred over the weekend of 13-14 July, 2024. Our hard-working Frontline Operations staff play an important role in servicing the community,” the ATO spokesperson said.
“The new structure and name change represent the role this group plays in leading the strategy, planning and delivery of critical frontline operations for the community and the complexity and breadth of their work.
“The new structure brings together like functions with the intent to reduce duplication, prioritise at a whole‑of‑group level to ensure our efforts are directed to the highest priority work, and manage our work in a sustainable and sensible way.”
The ATO spokesperson said additional consultation will be undertaken if roles change over time following the restructure and that supporting leaders and staff remained “part of our core business practices, including alignment to the ATO leadership strategy.”
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