Wednesday, September 23, 2026

Viva La Difference

 

"Lock up your libraries if you like; but there is no gate, no lock, no bolt that you can set upon the freedom of my mind." ~ Virginia Woolf


Do we really have the nerve to reprint this – 20 pieces of advice that are now 20 years old!  How do they hold up in today’s VUCAA world?

KR, September 2026

Viva La Difference

Published February 2005.

Human progress was never reasonable. It is driven by flashes of inspiration, streams of emotion and buckets of passion. Across time, a burning drive to make a difference has been the difference. Never truer than in this crazy age. Here’s 20 ways you can make a difference in 2005.

SIRENS

1. Be Soft

Soft is strong. King Kong (and its director Peter Jackson of Lord of the Rings) are big softies. And a kangaroo can’t jump unless its tail is touching the ground. The future will belong to soft connections. Emotion not reason. Software not hardware. Soft not hard power. Soft is transparent. Soft is enabling. Soft is flexible. Soft is inclusive. Soft is slow Italian Food not Fast Fat Food. Soft.

2. Be in Spirit

To be inspired means to be “in spirit.” To be an Inspirational Player, a radical optimist, wherever you stand or fall. Remember the return of Steve Jobs and Apple’s “Think Different” campaign? Says Jobs: “That ad was to remind us of who our heroes are and who we are”. Want to be in spirit? By the end of this month pass on the best piece of advice you’ve ever been given to ten people under 20.

3. Be Sensuous

Touch. Sound. Scent. Sight. Taste. Designing products, services and experiences around the five senses calibrates a better world. Holistic is the new reality. In the food business? Sell all fruit with leaves attached so consumers see it’s fresh. With all five senses put on high alert, magic happens.

4. Simply Sustain

Jeffrey Sachs’ UN Millennium Project Report on poverty is required reading. An aperture is opening. A beam of light shines, one energized by low-cost simplicity. Every month 150,000 African children die of malaria because they don’t have bed nets to keep out mosquitoes. Nets in Africa and Asia could save one million children this year. How about “Adopt a Landmine”? You send the $300 it takes to dig one up and disarm it; you get sent a certificate with your mine’s code number.

5. Sleep

Joan Klempner said: “To achieve the impossible dream, try going to sleep.” With 24/7 lifestyles, we’re getting less and sleep. Yet for success, achievement, and happiness, sleep is fundamental. Now science says our best ideas surface when we drift into sleep. Anytime sleep is pure competitive advantage. Walt Disney got it right: “If you can dream it, you can do it.”

GLOBAL RAP

6. Go LoGlo

The local / global debate is the soap opera of business. ‘Should I be thinking local?’ ‘Should I be thinking global?’… ‘Should I be glocal? Start with action in the local (there are no global consumers!). Then cross boundaries. Wherever you are, export is the way to go. It’s not about thinking. It’s about acting, and going. Act Local; Go Global. Go LoGlo.

7. Learn to say “Ni Hao”

Unlike other Asian countries China was “born global”. The dragon opened up and ventured out simultaneously, putting the globe in a spin. China is an Aladdin’s Cave for enterprise. Open it! Learn to say in Chinese “Hello”, “I love you” and “Pass the pasta” before the 2008 Olympics.

8. BRIC it!

Brazil, Russia, India and China is where the action is. BRIC’s share of world growth is predicted to rise from 20 per cent in 2003 to more than 40 per cent in 2025. Global economic activity is re-positioning from the developed to the developing world. Demand for consumer goods will boom. BRIC is the next Big Bang. Strike the match.

9. Don’t invent; innovate

The difference? World-changing. Arno Penzias, a Nobel Prize winner in physics, makes the distinction. An invention is the product of a creative or curious mind. Innovation, however, changes customers’ lives in some way or the world in which customers experience things.

10. Be Irreplaceable and Irresistible

Hating America while loving all things American is the 21st century paradox says Louis Chunovic. Wherever you stand, America’s creative spirit remains irresistible and a beacon for modern enterprise. Brands set national and cultural boundaries. Lovemarks explode through them. They dazzle.

Love is the Potion

11. Don’t be a Polar Bear

Polarization of values – cultural conflict – is as a bigger opportunity as a threat. Brands that take sides will lose. Brands that listen and bring sides together can become Lovemarks. In the US, stone barricades erected near government buildings post-9/11 have been replaced with stone-containers filled with plants. Lovemarks are part of a human conversation. They make the world a better place.

12. Join the Consumer Republic.

Manufacturers and retailers now work for consumers – not vice versa. Technology has given power to consumers. We’re in the Consumer Republic – at last! It’s a time of instant of connectivity, transparency and accountability. Message to marketers? Stimulate me, surprise me, intrigue me, involve me, entertain me, love me – just don’t bore me.

13. Be an Inspirational Consumer

The people who love a brand are its Inspirational Consumers. The passionate advocates, the radical optimists, the storytellers, the trendsetters, the moral guardians, the reconcilers of “stuff” and “spirit”. Is it really impossible to lick your elbow? Go ask an Inspirational Consumer. She’s the medium.

14. Touch technology

Smart objects like Adidas smart shoe. Content co-creation like blogging. Customization like Ipod. All are part of this power and control shift to consumers. Question du jour – does technology make people happy? No. Does it make people happier? Yes. Lets get over this one and move on. It’s technology and happiness. It’s And / And not Either / Or.

15. Build it, they will come

Globally, the supermarket experience is a 20-minute dash through hell. Radio, lighting and air con should be done for assault. The Store – where 80% of purchase decisions are made – is the last mass medium and the biggest opportunity in business today. Solution? Drip it with mystery, sensuality, intimacy. Build a theatre of dreams.

Lightening Strikes

16. Build windmills

A Boeing 747’s wingspan is longer than the first flight of the Wright brothers. You can resist change and go backwards or embrace it and go forwards. When hurricanes come, build windmills! Pursue failure – you discover your limits when you crash up against them. When others Zig, Zag.

17. Live on the Edge

Edge of the world. Edge your seats. Edge of your dreams. And edge of time in my home New Zealand, half a day ahead of Italy. Edge is a big idea. Where will competitive edge cluster? In regions with technology, talent and tolerance. These will attract and unleash deep emotional intelligence.

18. Surprise with the Obvious

The most popular first name in the world is Muhammad. No piece of paper can be folded more than 7 times. The stall closest to the door in a bathroom is the cleanest, because it is the least used. Obvious. Overlooked. For cut-through innovation, communication, surprise with the obvious.

19. Get Together

To be inspired Europe needs to be together. Airbus A380 knows it (now so does Boeing). A belly from Spain, wings from Britain, a nose from France, interior from Germany, fuselage from Italy. The headline: “New technology from ‘Old Europe’ overwhelms old technology from new America.” Creativity is connecting things.

20. Make Love

It’s a timeless classic: “what the world needs now is love sweet love.” Italy, with its chronic population challenge could sure use some. Go to work for Italy!!

ATO culture keeps a cap on agentic AI ambitions

 

ATO culture keeps a cap on agentic AI ambitions

By 

KEY POINTS

  • The ATO believes agentic AI might only be needed for a small portion of an end-to-end process, with re-engineering, automation and machine learning covering most use cases.
  • Copilot Chat is available to as many staff as possible, but its agentic component remains switched off due to the ATO's sensitive data holdings.
  • The ATO has shifted from 'human in the loop' to 'human at the helm' to ensure accountability for AI-driven outcomes.
ATO culture keeps a cap on agentic AI ambitions

The Australian Taxation Office is taking a cautious approach with agentic AI, reflecting its internal culture, risk appetite and sensitive data holdings, but is undertaking some initial architectural preparation work.

Assistant commissioner for strategy, design and architecture Jimmy Tzimopoulos told an IBM-run session at Gartner’s IT Symposium/Xpo that, at present, the internal view is that agentic AI might be utilised in only a small portion of an end-to-end process.

“What we’ve found, especially with agentic AI, [is that] you can achieve a lot of the use cases, but just because you can, doesn't mean that you should,” Tzimopoulos said.

“There's a tendency to say, ‘I'll just get it all done by agentic.’ 

“But when we really assess the different use cases, we might find that 95 percent of them could be achieved through some form of re-engineering of process and then driving business automation, then maybe some machine learning, and then a bit of agentic at the end or as a component of it.

“I think that's the thing for us that we're learning about.”


Tzimopoulos highlighted the importance of safely learning about what agentic AI is and isn’t useful for.

“You've got to create an environment for people to learn with this capability,” he said.

Copilot could become a way that many staff are exposed to agentic technology within the ATO, although Tzimopoulos indicated that agentic capabilities for Copilot Chat are yet to be switched on.

“In the ATO, we use Copilot Chat, so we're making that available to as many people as possible to use,” he said.


“We haven't turned on the agentic component of that because we've got sensitive data, and we want to make sure that we understand how we use that.”

Tzimopoulos said the ATO is “architecting for the agentic space” - suggesting some behind-the-scenes preparatory work - but that the design and progress reflects ATO’s culture and risk appetite.

“As you would expect, we are a very risk-averse organisation,” he said.

“We've got the largest and most valuable data store of personal and business financial information in the country. 

“So naturally, we're very cognisant and cautious to make sure that we treat that information appropriately.”

Tzimopoulos said that one of the principles guiding the ATO’s approach with agentic AI is its internal culture.

“You've got to architect your AI based upon the culture of your organisation,” he counselled. 

“If you're risk-averse, make sure that you've got that reflected in how you deploy AI. Don't be someone that you're not.”

The ATO has also adapted the ‘human in the loop’ safeguard for AI to ‘human at the helm’.

“I know it's only a slight tweak of language, but it goes to the accountability piece,” he said.

“Excuse the language - someone's arse has got to be on the line for what you're trying to achieve because in the end, we're accountable for the outcomes to all citizens and residents of Australia, and therefore, that human really needs to be accountable for that.”

Forensic value analysis

Tzimopoulos also theorised that the AI era would create demand for “IT forensic accountants”, a role more commonly seen in financial crime contexts.

He suggested that such accountants could bring the skills required to forensically understand “the true total cost of ownership of delivering a service” that utilised AI componentry.

“We're investing a lot for our use [AI] cases to actually understand what is the right financial models that support that, and also how do we present that information back to our business?” he said.

“For us, we've got an idea of potentially a balance sheet. Obviously the ATO will understand that. 

“But if we can actually present to a business line a balance sheet that shows who's using it, and what the TCO is, and then they can correlate that back to how much they're actually paying for the service, you’re starting to actually get them to think about what is the true value of this end-to-end process.

“You’re also getting them to think, ‘Do I need to do [a process] holistically using agentic, or can I actually compartmentalise it?’”

Oil Executives Say the Great Fuel Crisis Is Here

 The FBI Anti-Corruption Squad Was Circling Susan Collins — Until Trump Got In The Way Even Navatek’s executives were surprised at how far their money went in D.C.

Even Navatek’s executives were surprised at how far their money went in D.C. “It was eye-opening for me, frankly. ‘Oh my God, all of it is for sale. It’s all for sale,’” Eric Schiff, a former Navatek executive, told ProPublica.




Financial Times reports leaked A7 files show a Kremlin-backed fintech used shell companies and forged paperwork to move more than $6.9bn through banks despite Russia sanctions.An investigation by the Financial Times reveals that a Kremlin-backed fintech group utilized an extensive network of shell companies and forged paperwork to route more than $6.9 billion through major international banks in circumvention of sanctions. The scheme, co-founded by a sanctioned Moldovan oligarch and backed by Promsvyazbank, processed illicit funds through institutions such as First Abu Dhabi Bank, Standard Chartered, and DBS
  • Method: Utilized old-fashioned money laundering, forged invoices, and front companies to bypass sanctions. 
  • Purpose: Acted as a cross-border payment provider for imports and sensitive military/security purchases. 
  • Origins: Created in Russia and Kyrgyzstan by Moldovan oligarch Ilan Shor with backing from Promsvyazbank (PSB). 
📉 Implicated Global Banks
  • Standard Chartered (Hong Kong): Received $1.1 billion (Late 2024–August 2025). 
  • DBS (Hong Kong): Received $273 million.
  • Citigroup Clients: Received $74 million.
  • Deutsche Bank Clients: Received approximately $18 million. 


Oil Executives Say the Great Fuel Crisis Is Here

Wall Street Journal gift article: “Trump officials say the oil-market disruption is temporary, but Chevron’s Mike Wirth and others warn global supplies are running low, with no respite in sight American oil executives warned for months that the prolonged closure of the Strait of Hormuz was bound to cause a fuel crisis. Now, they say it is here. Commercial fuel stocks around the world have been depleting for more than six months, and strategic crude reserves can’t be tapped much further. 

Attacks last week shut down a crucial crude pipeline in Saudi Arabia that bypassed the Strait, stranding at least 2.5 million barrels a day from an already tight global oil market, analysts estimate. “All these mechanisms helped to mitigate the price and supply risk,” Chevron Chief Executive Mike Wirth said Friday at an energy conference in Austin, Texas. “Those have largely now played out, and we don’t have nearly the buffers in the system that we did when it began.” It is hard to predict where oil prices will go, he added, but at the moment, it is difficult to envision prices coming back down quickly. 

“I wish I could tell you that I saw some reason why things would ease, but it’s difficult right now to see that happen,” he said. Veteran energy advisers say that with no resolution to the Iran war in sight, the situation risks spinning out of control. Diesel prices have soared to a record $6.23 a gallon and gasoline prices, which slipped below $4 a gallon this summer, have rebounded to $4.32. Some energy analysts say they have been fielding investor questions about when consumers pinched by the high prices will start pulling back on new purchases. 

The Trump administration has repeatedly promised Americans that prices at the pump would decline and that energy flows out of the Middle East would keep increasing. Interior Secretary Doug Burgum said at a Houston G-20 event on Monday that “the prices in the prior administration were this high anyway” and that Americans would have paid those prices permanently because former President Joe Biden was “pursuing a policy of energy subtraction and shutting down refineries.” …

See also New York Times (Gift Article): Rising Fuel Prices Set Off Anger and Protests Around the World. “The world is furious — again — over rising energy prices caused by the American-Israeli war against Iran. 

Since the latest surge pushed oil above $100 a barrel, protesters have burned tires and cars in Guatemala and Syria to express their rage. Portugal’s roads have featured cars crawling in protest with honking horns after diesel reached a record high of more than $9 a gallon. And especially in the developing countries of Asia, which are heavily reliant on Middle Eastern energy and deep in debt from earlier efforts to offset the war’s impacts, transport systems and governments are facing another round of enormous strain.”



‘DOJ seeking reporter’s LinkedIn records’ in secretive court fight

Politico: “A secret, months-long battle between tech titans and the Justice Department — over prosecutors’ effort to obtain details on a journalist’s LinkedIn interactions for use in a national security leak probe — spilled into view Tuesday during a federal court argument in Virginia. 

Though the details of the case remain sealed, a panel of the Richmond-based 4th Circuit Court of Appeals described the stakes in stark terms: a fight to find balance between the government’s life-and-death national security interests and the First Amendment protections for reporters to maintain the secrecy of their sources, particularly when investigators seek to obtain them from third-party companies. Joshua Ferrentino, a Justice Department national security attorney, told the court that prosecutors are demanding details of about 1,900 LinkedIn interactions from six users as part of the unspecified probe…

The fight comes at a sensitive moment for national media, which has seen reporters targetedby subpoenas and search warrants in leak probes. Attorney General Todd Blanche and FBI Director Kash Patel have said they aren’t seeking to prosecute journalists but don’t view their testimony or data as off limits when pursuing leaks of national security information. Courts have bristled at investigators’ tactics, contending that they have failed to follow procedures intended to make the pursuit of reporters’ information a last resort…”

Tuesday, September 22, 2026

Walkouts, accusations and a blacked-out agenda

 

Walkouts, accusations and a blacked-out agenda: The council meeting where everything went wrong

Walkouts, accusations and a blacked-out agenda: The council meeting where everything went wrong 

Anthony Segaert September 22, 2026 


As if resigned to what was about to take place under his watch, Liverpool City Council chief executive Jason Breton stuck his hand in his personal lolly bowl and sat back as councillor Peter Ristevski launched a verbal attack on the mayor.

“Mate, no wonder people call you a dirty individual. You are very dirty,” Ristevski, a former accountant who lost his registration over serious misconduct and new member of Lyle Shelton’s conservative Family First party, sneered at Liberal Mayor Ned Mannoun. “You are a very dirty individual. You are a despicable human being.”

The council meeting ended shortly after Labor councillors and an independent walked out.LIVERPOOL COUNCIL
Then he called the mayor a criminal, raising unsubstantiated (and denied) allegations from 11 years ago that the mayor had been fired from a job at the Mounties club for stealing gym vouchers.
This was an extraordinary council meeting, by name and by nature.
It was, in the administrative sense, an extraordinary meeting: the regular monthly meeting, when councillors were set to vote on who would be deputy mayor for the next year, had to be rescheduled because Mannoun and Breton will be on a council-funded trip to London for a conference about British-Australian infrastructure.
Joyfully for Breton, who so enjoys soccer that he is writing a book called The Football of Business, the conference includes an early morning tour of Everton Stadium.
But even by Liverpool Council’s low standards, the meeting was extraordinary in the ordinary sense of the word too. There were mass walkouts, accusations of criminal behaviour and last-minute redactions of reams of pages of the council agenda.
The redacted meeting agenda.LIVERPOOL COUNCIL
If the look was bad, the timing is worse. It’s a few weeks until the opening of what promises to be the most transformative piece of infrastructure the area will ever get, the new Western Sydney Airport, and the council is waiting for the findings of a public inquiry which is set to recommend Mannoun and Ristevski undergo mediation – yet here were community leaders so engulfed by infighting they could not elect a deputy leader.

The chaos began about two hours in, when Ristevski attempted to raise allegations about a former Liberal councillor who he claimed had been employed as a planner and is now taking the council to the Land and Environment Court.
Despite the motion being published in public meeting minutes, Mannoun explained that he thought airing the allegations was “unlawful in the most heinous terms”. So he had emailed his chief executive, who, after investigating, also decided it was against council rules. It resulted in pages of blacked-out words. 
Mannoun’s colleague, Liberal Richard Ammoun, then raised an urgent motion to discuss findings handed down last month from the Tax Practitioners Board about Ristevski: that he had provided and advertised his tax agent services without registration, and that he had been acting as a “shadow director” for his daughter’s accounting firm.
It took exactly 30 seconds for Ristevski to interrupt the motion with claims that this, too, was “illegal”. As before, it was less a matter of legality than strategy. It didn’t matter if the motion didn’t get up: the Liberals knew the mere mention of the allegations would rile up the man who, whenever he’s found out, goes on the attack.
As councillors sipped on full-strength Coca-Colas and Solos, Ristevski unloaded with insults offensive enough to have him expelled from the chamber and barred from putting up his hand to be deputy mayor.
That changed the numbers. Incumbent independent Deputy Mayor Peter Harle – who has a principle of only accepting nominations if votes are unanimous – was due for re-election. Ammoun walked to the chief executive’s table and dropped his nomination form for the position, abandoning a deal made beforehand.
The act of alleged political treachery triggered a walkout: Harle, along with all Labor councillors, picked up their belongings and left, leaving the meeting without enough councillors to meet quorum.
“Oh!” Breton said as he looked up from his prepared script for the running of the votes to see an almost empty chamber. Where did everyone go? And, er, who becomes deputy mayor? It was 9.45pm by this point. Rubbing his eyes and letting out a deep sigh, Mannoun called for a break. The meeting returned only to be ended. After all the fuss, nothing, not even the position of deputy mayor, had changed.
Who is to blame for the chaos engulfing the council? At all levels, there is almost no accountability. The very thing which was meant to bring real accountability – a months-long Office of Local Government public inquiry into the council – looks set to only recommend that Ristevski and Mannoun go to mediation over their differences.
After Monday’s horror show, one thing is clear: mediation isn’t going to fix much.
Anthony SegaertAnthony Segaert is the Parramatta bureau chief at The Sydney Morning Herald. He was previously an urban affairs reporter.Connect via X or email.