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New phone call etiquette: Text first and never leave a voice mail
Washington Post: “Phone calls have been around for 147 years, the iPhone 16 years and FaceTime video voice mails about a week. Not surprisingly, how we make calls has changed drastically alongside advances in technology. Now people can have conversations in public on their smartwatches, see voice mails transcribed in real time and dial internationally midday without stressing about the cost. The phone norms also change quickly, causing some people to feel left behind or confused. The unwritten rules of chatting on the phone differ wildly between generations, leading to misunderstandings and frustration on all sides. We spoke to an etiquette expert and people of all ages about their own phone pet peeves to come up with the following guidance to help everyone navigate phone calls in 2023…”
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