No (pope) or king or minister could have instructed Newton to discover the law of gravity, for they did not know and could not know that there was such a law to discover. No Treasury official told Fleming to discover penicillin. Nor was Rutherford instructed to split the atom by a certain date.
— C. Northcote Parkinson. Born in 1909
Being a customer-centric organization means more than just acting on the right data. It means acting with data-driven empathy.
Data-driven empathy is about humanizing data: bringing personal insights to life in a way that allows you to know your customer beyond the incomplete information that populates traditional systems of records. It’s about the intent to seek these insights, aligning systems, operational models, and processes focused on unifying and analyzing customer data so that it’s insightful, actionable, and personal.
8 Steps for Building a Culture of Data-Driven Empathy
“YES, HE WAS INFECTED IN THE LAB!” New E-Mails Confirm Origin of Chinese Lab Director’s Infection.
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Trump Reacts to Latest Tax Returns Ruling Like a Man Who Has Committed All Manner of Fraud
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Why bronze medalists are likely happier than those who win silver MPR News
Not a single federal agency received an ‘A’ in a new Senate cybersecurity report card Popular Science: “On Tuesday, members from the US Senate Homeland Security and Governmental Affairs Committee released a bipartisan report [PDF] that states that seven out of the eight federal agencies they reviewed still have not met the basic cybersecurity standards needed to protect the sensitive data they stored and maintained. The report was led by US Senators Rob Portman (R-OH) and Gary Peters (D-MI) and is a follow-up to Portman’s bipartisan 2019 report on federal agency cybersecurity, which found that none of the eight agencies met basic cybersecurity standards and protocols to secure the personal identification information of Americans as well as equipment and programs on the agency’s networks.