Ring and Nest helped normalize American surveillance
Washington Post – a nation of voyeurs – For all the worries about hacking, owners of Internet-connected cameras say they love watching people silently from afar — often their own family members. Amazon’s Ring, Google’s Nest and other Internet-connected cameras — some selling for as little as $59 — have given Americans the tools they need to become a personal security force, and millions of people now seeing what’s happening around their home every second — what Ring calls the “new neighborhood watch”. (Amazon founder Jeff Bezos owns The Washington Post.) But the allure of monitoring people silently from afar has also proved more tempting than many expected. Customers who bought the cameras in hopes of not becoming victims joke that instead they’ve become voyeurs.
The Washington Post surveyed more than 50 owners of in-home and outdoor camera systems across the United States about how the recording devices had reshaped their daily lives. Most of those who responded to online solicitations about their camera use said they had bought the cameras to check on package deliveries and their pets, and many talked glowingly about what they got in return: security, entertainment, peace of mind. Some said they worried about hackers, snoops or spies. But in the unscientific survey, most people also replied that they were fine with intimate new levels of surveillance — as long as they were the ones who got to watch. They analyzed their neighbors. They monitored their kids and house guests. And they judged the performance of housekeepers, babysitters and other domestic workers, often without letting them know they were being recorded. “I know maybe I should” tell them, one woman explained, “but they won’t be as candid.”…
Use Amazon, Uber or Walmart.com? You’ve probably signed away your right to sue them - CNN Business: “Tucked into the sign-up process for many popular e-commerce sites and apps are dense terms-of-service agreements that legal experts say are changing the nature of consumer transactions, creating a veil of secrecy around how these companies function. The small print in these documents requires all signatories to agree to binding arbitration and to clauses that ban class actions. Just by signing up for these services, consumers give up their rights to sue companies like Amazon, Uber and Walmart before a jury of their peers, agreeing instead to undertake a private process overseen by a paid arbitrator. Binding arbitration clauses have been common for decades, whether buying a car or joining a membership club like Costco (but the proliferation of apps and e-commerce means that such clauses now cover millions of everyday commercial transactions, from buying groceries to getting to the airport. In 2019, the US Supreme Court issued the latest in a series of rulings upholding companies’ rights to enforce binding arbitration agreements and banning class action cases.
Consumers are “losing access to the courthouse,” said Imre Szalai, a law professor at Loyola University New Orleans. He authored a 2019 study which found that 81 companies in the Fortune 100 employ some form of consumer arbitration agreements, with clauses that cover more than 60% of US retail e-commerce sales. In an email, Amazon said it works to resolve customer concerns about its own products or those offered by third-party sellers on its site. “As a result, the vast majority of customer complaints are resolved informally,” said a company spokesperson. “Every customer is important to us, so we seek to resolve customer complaints individually with the customer whenever possible.”…