MPs and Ministers are getting more comfortable with social media and it is fascinating to peruse the US landscapes
Social Media Adoption by Members of Congress: Trends and Congressional Considerations, Updated October 9, 2018
Is innovation democracy’s unique advantage?
I say yes, though I don’t think it is easy to prove. Here is part of the abstract, from Rui Tang and Shiping Tang:
We contend that the channel of liberty‐to‐innovation is the most critical channel in which democracy holds a unique advantage over autocracy in promoting growth, especially during the stage of growth via innovation. Our theory thus predicts that democracy holds a positive but indirect effect upon growth via the channel of liberty‐to‐innovation, conditioned by the level of economic development. We then present quantitative evidence for our theory.
Do you Listen, Engage or Yell
*Why doing the basics brilliantly adds real strategic value – ThinkFM ...
The Walt Disney Company's Australian managing director Kylie Watson-Wheeler is an unashamed fan of marketing and marketers, citing the just-inked deal for the naming rights of Marvel Stadium in Melbourne's Docklands as "out-of-the-box" thinking around the mega-trend of consumer experiences that a marketing mindset has delivered to the local group...
Disney is a very creative company but it also has a real openness to out-of-the-box thinking."
Creative thinking, curiosity, storytelling, a "relentless and unwavering consumer focus" and a solutions mindset are the key attributes Ms Watson-Wheeler says underpin a strong business via marketing. She says not having "that marketing mindset" at c-suite level means companies are missing a "really important part of the formula".
While she says today's marketers are more focused on data and knowledge – how to acquire and analyse it – she says storytelling skills "are really important".
Australian taxpayers who give up $300 billion a year to the government probably don’t regard the Australian Taxation Office as their personal friend, but the massive revenue collection agency says it wants to change that.
After decades of pushing people to part with their money using stiff warnings and the fear of an audit, the ATO now wants to switch from being an agency whose public image is painted in regulation and compliance to a friendly, fast and convenient service delivery centred organisation … one that will only come after you if you deliberately try to do the wrong thing.
Jane King - GovInnovate
Jane King - GovInnovate
It may be the government agency Australians love to hate, but the Australian Taxation Office (ATO) is mapping out a strategy to use social media dragon like and related tools to build collaborative relationships that will help reshape its operations in a ratepayer-centric way.
This was the broad strategy recently outlined by Jane King, the organisation’s deputy commissioner, customer service and solutions, as she works to put a customer-friendly face on an organisation not traditionally known for its warm-and-fuzzy nature.
Impetus for the effort has been stepped up after analysis showed that most Australians were still primarily interacting with the ATO through conventional channels such as phone and postal mail. “This is a rather strange pattern when you consider the takeup of online generally,” King says. “We want to make being part of the system as easy as possible. We’re spending time understanding how people interact with the system, and how we can improve that.”
(23) 24 October 2018 at 2:40 pm - 3:20 pm Panel Discussion: Change Champions are Created When They are Put in the Driver’s Seat For Transformation
Jane King - Deputy Commissioner, Enterprise Culture, Change and Innovation Australian Taxation Office Christine Ung - Group Diversity & Inclusion Manager The Star Entertainment Rob Phipps - Chief People Officer South Pacific Yum! Restaurants Australia Pty Ltd Diane Samaroo - Strategic Lead, Diversity and Inclusion Ericsson
The Future of Work in the Australia Public Sector - Public Sector Network
Deputy Commissioner, Design and Change Management Australian Taxation Office (ATO)
Jane King joined the Australian Taxation Office in 2007 as Deputy Commissioner, Customer Service and Solutions where she managed the contact centre network (around 1500 seats across 8 sites) and oversaw the customer service strategy for the ATO. Jane managed the transformation of the ATO call centres into a multi-channel contact centre environment serving its customers with most inbound interactions.
In mid-2014, Jane was tasked with leading the ATO’s Budget Response Program as well as being the project sponsor of a number of enabling reviews. Jane undertook the Chief Information Officer role for the ATO’s Technology Group from November 2014 to December 2015. Jane has recently been appointed as the Deputy Commissioner for the Design and Change Management capability across the enterprise.
Prior to joining the ATO, Jane worked in senior roles in customer service for over 20 years with Telstra, the Brisbane City Council and various departments in the Queensland Government always driven by the belief that citizens deserve as good a service from government as they get from anywhere else.
Jane started her career as a teacher and is a graduate of the Australian Institute of Company Directors. Jane sits on a number of boards within the ATO and other federal agencies. She is also a non- executive director for Auscontact, the national industry body for customer experience in Australia.
Jane King - Deputy Commissioner, Design and Change Management ...
ATO's bumpy ride from 'archaic' to myTax
Please trust me … I work for the Tax Office - Government News
An interview with Jeremy Hirschhorn, Deputy Commissioner - EY
How to align your organisational culture with strategic goals ...
*Powerful Women Talk About Power (And Powerlessness)
Australia is in trouble': The plan to fix Australia's tax system
One of the most ambitious blueprints for economic reform seen in a decade proposes major changes to the income tax system.