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Thursday, May 25, 2017

Complaint Investigation Schemes and Ombudsman

This entry on links to complaints concerning government services and other matters of concerns is commissioned by one  of the living national treasures ...

 Australia - Federal

 Find government complaint investigation schemes and ombudsman services covering a range of issues  
Complaints | australia.gov.au

Transport accessibility | Australian Human Rights Commission

Bullying and harassment – Employee entitlements – Fair Work Ombudsman

National Disability Services

External dispute resolution and complaints framework | The Treasury
[Public Service association of NSW Submission to the Australian Human Rights Commission]

 [Federal budget 2017: One-stop complaints scheme for banks tipped in response to Ramsay Review - The Sydney Morning Herald]

 [Media inquiry: MEAA wants one-stop shop for complaints -

NSW



Prior to the 1980s, privatisation occurred rarely in NSW. For example, a number of State enterprises were sold in 1923 and 1925. See M Abbott and B Cohen, A Survey of the Privatisation of Government-Owned Enterprises in Australia since the 1980s, The Australian

Economic Review, 2014, Vol 47(4) 

Privatisation in NSW: a timeline and key sources (May 2017)


NSW Government moves to privatise consumer data – Muckraker

2017
Service NSW is the shopfront for about 40 government agencies, the “one stop shop”, for people to renew licences, apply for gun permits and certificates, sit tests or make complaints about government  ...

[Complaints and Review Processes - Audit Office of New South Wales - NSW 
Government]

[Customer service goes out the window as $1b Service NSW fails to deliver - The SMH Acting NSW Auditor-General Tony Whitfield has criticised Service NSW, the promised "one-stop shop" that would replace all government agency shopfronts, for overestimating and ...]



[In charge of complaints? Read on! - Independent Commission Against Corruption]

 [Useful organisations - TIO

The Consumer and Business Directory provides a one stop shop of links and contacts for consumers and small ... Deals with complaints about NSW government departments, statutory authorities and local governments.]

 [48 Dealing with complaint by alternative dispute management - NSW Legislation - NSW Government]

 Review flags flaws in NSW workers' comp system - Regulatory & Government - Insurance News - insuranceNEWS.com.au

Review of administrative conduct and decisions in nsw since 1974 - AustLI tier 1 – an Ombudsman – to handle complaints about administrative conduct;. • tier 2 – a Public ...... government web portal, one-stop-shops where multiple transactions are carried out for customers, and mobile  ...] 

Bullying - SafeWork NSW - NSW Government]

One Stop Shop 'Super Tribunal' Up And Running | Gareth Ward


 

 Study of Complaints Handling and Practitioner Regulation in Other Jurisdictions - Parliament of NSW
“The NSW Civil and Administrative Tribunal is a one-stop shop for almost all state tribunals ... to an internal appeals panel, which will provide quick and accessiblereviews of most tribunal decisions.”.


Code of Ethical Conduct - Department of Family and Community Services - NSW Government  

 Customer complaints | Service NSW   Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot ... 

NSW Ombudsman - Make a complaint online

Complaint agencies - The Physical Disability Council of NSW

Medical Council of NSW  

The number and types of complaints received. During 2015/16 the Medical Council received 2,230 new complaints about 1,887 medical practitioners representing 5.65% of all NSW registered medical ...

iwsu response to 'inquiry into the protection of public sector whistleblower employees' - Parliament of NSW

[PDF]

Reported: is the person subject of the allegation, complaint or disclosure. ▫ Misconduct: includes definition under Clause 49 Police Regulation 2008, Part 8A Police Act 1990 and Part 2 Protected Disclosure Act 1994.





 VIC

Making a complaint - Disability Services Commissioner

Bullying - Department of Education

Useful Links - Victorian Ombudsman


If the Victorian Ombudsman is not able to assist you with your concerns or complaint, there are other ... and began operations on 1 July 1998, amalgamating 15 boards and tribunals to offer a 'one-stop shop' dealing with  ...

 Procedures for examining complaints against the Police Integrity Commission - NSW Parliament
International

Accessible Transportation Complaints: A Resource Tool for Persons with Disabilities | Canadian Transportation Agency - Office des transports du Canada

Serving the American People: Best Practices in Resolving Customer Complaints


OneService Is Your One-Stop Shop For All Singaporean Complaints 


OneService could be easily described as a one-stop app for pretty much any complaint you may have. Developed with the Infocomm Development Authority of Singapore, the app allows you ...
[ 'One-stop shop' for complaints | UK news | The Guardian
A new one-stop shop for all complaints against solicitors and barristers in England and Wales, independent of the legal profession, is expected to be set up after recommendations yesterday ..]

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