Libraries WHY COMPLEX INTRANETS DON'T WORK AND 'LIBRARIANS' DO: RE-INTERMEDIATION

Part of the job of a Chief Knowledge Officer is to understand the knowledge culture, the collective knowledge behaviours, of the organization you work for. A phenomenon I have observed over the past decade is that such behaviours tend to evolve as the employees learn more, and as the tools available for learning and research become more complex.
· Complexity [Salon ]